Refund and Return Policy
Last Updated: October 15, 2026
At Royal Cart UAE, customer satisfaction is important to us. We want you to have a smooth and reliable shopping experience. This Refund and Return Policy explains the conditions and procedures for requesting a return, refund, or exchange for purchases made through our online store.
By placing an order with us, you acknowledge this policy, subject to your rights under applicable UAE law.
1. Return Eligibility
If you are not satisfied with your purchase, you may contact us to request a return, subject to the following conditions:
- The item must be unused and, where applicable, unopened.
- The item must be returned in its original packaging, with tags and accessories included where applicable.
- Proof of purchase, such as an order confirmation or receipt, may be required.
- The return request must be submitted within the return period applicable to your order and under applicable law.
Certain products may not be eligible for return for hygiene, safety, personalization, or other legally recognized reasons. Any such exclusions will be applied only where permitted by applicable law.
2. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, incomplete, or incorrect item, contact us at royalcartuae7@gmail.com and include:
- Your order number.
- A description of the issue.
- Clear photographs or videos showing the item and its packaging, where possible.
We will review your request and explain the available resolution, which may include a replacement, repair, refund, or another remedy as required by applicable law.
Please contact us as soon as reasonably possible after discovering the issue.
3. Refund Eligibility
Refunds may be available in circumstances such as:
- An eligible return that has been approved.
- An order that cannot be fulfilled.
- A damaged, defective, or incorrectly supplied item.
- A cancelled order where a refund is due.
- Other circumstances in which a refund is required by applicable law.
Refund eligibility will be assessed according to the circumstances of the order, this policy, and applicable UAE consumer protection laws.
4. How to Request a Return or Refund
To submit a request, follow these steps:
- Email royalcartuae7@gmail.com.
- Include your full name and order number.
- Explain why you would like to return the item or request a refund.
- Attach photographs or other supporting information if the item is damaged or incorrect.
- Wait for our customer support team to provide instructions before sending the item back.
Please do not send a return to an address until our team has confirmed the appropriate return procedure.
5. Refund Processing Time
Once an eligible return or refund request has been reviewed and approved, we will initiate the refund within the applicable timeframe.
Refunds will generally be issued to the original payment method where possible. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
If a refund is delayed beyond the expected timeframe, please contact us for assistance.
6. Return Shipping Costs
For returns involving a change of mind or other non-defective items, return shipping costs may be the customer's responsibility where permitted by applicable law and communicated in advance.
If an item is defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable law, return shipping costs and other remedies will be handled in accordance with the applicable legal requirements.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at royalcartuae7@gmail.com.
We will make reasonable efforts to stop an order that has not yet been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed.
Nothing in this section limits any cancellation or refund rights available under applicable law.
8. Exchanges
If you wish to exchange an item for another product, size, or variation, contact our customer support team.
Exchanges are subject to product availability and applicable law. If an exchange is unavailable, we will explain any alternative remedies that may apply.
9. Non-Returnable Items
Certain items may be excluded from ordinary change-of-mind returns where legally permitted. These may include:
- Personalized or custom-made products.
- Perishable goods.
- Certain sealed hygiene or personal-care products once opened.
- Digital products or other items subject to specific legal exceptions.
These exclusions do not remove any mandatory rights relating to defective, damaged, misdescribed, or incorrectly supplied products under applicable law.
10. Refunds for Promotions and Discounts
If an eligible item purchased during a promotion or sale is refunded, the refund will generally be calculated based on the amount actually paid for that item, subject to applicable law and the terms of the promotion.
Any related promotional adjustments will be handled fairly and in accordance with applicable legal requirements.
11. UAE Consumer Protection
Royal Cart UAE aims to handle returns, refunds, and customer complaints fairly and transparently.
This policy is subject to applicable consumer protection laws and regulations in the United Arab Emirates. If any provision of this policy conflicts with a mandatory legal right, the applicable legal requirement will prevail.
12. Changes to This Policy
We may update this Refund and Return Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us:
Store Name: Royal Cart UAE
Email: royalcartuae7@gmail.com
Country: United Arab Emirates (UAE)
We appreciate your trust in Royal Cart UAE and will do our best to assist you with your concerns.
Thank you for shopping with us!