Shipping Policy
Last Updated: October 15, 2026
At Royal Cart UAE, we aim to provide a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
1. Order Processing Time
Orders are processed after successful order placement and payment confirmation, where applicable.
Our estimated order processing time is 1–3 business days. Processing times may vary during public holidays, promotional events, or periods of high order volume.
Please note that order processing time is separate from shipping and delivery time.
2. Shipping Destinations
Royal Cart UAE primarily serves customers in the United Arab Emirates (UAE).
Delivery availability may vary depending on the customer's location and the products ordered. Please check the available delivery options at checkout before completing your purchase.
3. Estimated Delivery Time
Our estimated delivery time within the UAE is 3–7 business days after order processing.
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our reasonable control.
If your order includes products from different suppliers or warehouses, items may arrive separately.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
Shipping fees may vary depending on your delivery address, order size, selected shipping method, or promotional offers.
Any applicable delivery charges will be communicated before the order is confirmed.
5. Order Confirmation and Tracking
After placing an order, you may receive an order confirmation by email.
Where tracking is available, tracking details will be provided once your order has been dispatched. Tracking information may take some time to become active after the courier receives the shipment.
Customers are encouraged to provide accurate contact information to receive delivery notifications and updates.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details, including their name, phone number, building or street information, and delivery location.
If you notice an error in your shipping information, contact us as soon as possible at royalcartuae7@gmail.com.
We will try to update the information before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.
Additional delivery charges may apply if a shipment needs to be redirected or delivered again, where permitted by applicable law.
7. Delayed or Lost Shipments
Although we work to ensure timely delivery, delays may occur because of courier operations, customs procedures, severe weather, public holidays, or other unforeseen circumstances.
If your order has not arrived within the estimated delivery timeframe, please contact us. We will make reasonable efforts to investigate the shipment with the relevant delivery provider and assist you.
Any remedies required by applicable law will remain available to customers.
8. Failed Delivery Attempts
A delivery may fail if the recipient is unavailable, the address is incorrect, or the courier cannot reach the customer.
Where possible, the courier may arrange another delivery attempt or provide instructions for collecting the shipment.
If an order is returned to us because of unsuccessful delivery, we will contact the customer to discuss the available options. Any additional shipping charges or refund arrangements will be handled in accordance with applicable law and our Refund and Return Policy.
9. Damaged Packages or Incorrect Items
If your package arrives damaged, or you receive an incorrect or missing item, please contact us at royalcartuae7@gmail.com.
Include your order number and, where possible, photographs of the package and the item received. We will review the issue and explain the available next steps under our Refund and Return Policy and applicable law.
10. Customs Duties and Additional Charges
For deliveries outside the UAE, if international shipping is available, customs duties, import taxes, or other charges may apply depending on the destination country.
Any responsibility for such charges will be determined by the shipping arrangement and applicable law. Customers should review any applicable charges before completing an international order.
11. Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at royalcartuae7@gmail.com.
We will make reasonable efforts to accommodate requests before dispatch. Once an order has shipped, changes or cancellations may no longer be possible, and our Refund and Return Policy may apply.
Nothing in this policy limits any cancellation or refund rights provided by applicable law.
12. Contact Information
If you have questions about shipping, delivery times, or the status of your order, please contact us.
Store Name: Royal Cart UAE
Email: royalcartuae7@gmail.com
Country: United Arab Emirates (UAE)
We appreciate your trust in Royal Cart UAE and thank you for shopping with us!